I've had to do all the leg work here and they still refuse to refund $30.
They want to keep my $30 for literally nothing, why would I do that? They have never reached out to FedEx like they claimed they would. I requested a full refund and they refuse to refund me shipping even though I have nothing from them and purchased "shipping insurance".
#Pillow cube pro coupon driver#
FedEx says they can't see the driver at my location but can see he was in my neighborhood. Then the email response to me as if they didn't read anything I said. PillowCube claimed "packages get marked delivered and show up a few days later" and even though I gave them my FedEx claim number they said "Wait a few days and we'll start a claim with FedEx." First of all saying packages get marked as delivered when not delivered is a red flag. I contacted FedEx and PillowCube to locate my package. The package was no where to be found so I checked my cameras and no one was on my property. I got a notification that my order was delivered so I promptly went outside to look for it. Pillow Cube, by default, adds $5 shipping insurance. I ordered 2 pillows and 2 cases with express shipping for $330.94. I notice that they only have 4 and 5 star reviews listed on their website, so it seems like they manipulate those. I submitted a similar review to their website and it hasn't appeared. Buy from Amazon instead so you'll get it in a timely fashion and actually be able to return it and get your money back. If you want to try it out, DONT BUY IT FROM THEIR WEBSITE.
It would be one thing if I simply did not like the pillow, but these are terrible business practices for a defective pillow.
In order to receive a PARTIAL refund, you either have to submit proof that you destroyed the pillow or proof that you have donated it. As soon as you rest any weight on it, it completely flattens and collapses. Perhaps because of this lack of adequate quality control, my pillow provides zero support. Customer service admitted to me that the pillows they send out may be too soft or too hard to be ideal. This expensive shipping takes at least two weeks. If you order a pillowcase to go with the pillow, your shipping cost doubles.
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